Call Center Analytics and Action

Channel: Call Center Analytics and Action » customer surveys

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Showing 2 articles in the latest snapshot of channel 7579905
Channel Details:

Title: Call Center Analytics and Action » customer surveys
Channel Number: 7579905
Language: English
Registered On: January 5, 2013, 4:13 am
Number of Articles: 2
Latest Snapshot: September 21, 2014, 8:03 pm
RSS URL: http://metrics.net/blog/tag/customer-surveys/feed
Publisher: http://metrics.net/blog
Description: Using Call Center Analytics, Speech Analytics, and Customer Experience Analytics to improve Call...
Catalog: //surveys1923.rssing.com/catalog.php?indx=7579905

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I have to use the bathroom, but let me take this survey first

August 2, 2010, 8:11 am

Capturing post-call customer feedback is critical to your business. It allows you to keep your finger on the pulse of the customer, uncover problem products, agent issues, service faults and...

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The research proves it…we cannot wait to measure the customer experience.

October 31, 2012, 10:34 am

A 2002 Harvard Business Review article stated that after a year, customers who were surveyed regarding satisfaction with a service interaction (with a financial institution) were more than three times...

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