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I have to use the bathroom, but let me take this survey first
Capturing post-call customer feedback is critical to your business. It allows you to keep your finger on the pulse of the customer, uncover problem products, agent issues, service faults and...
View ArticleThe research proves it…we cannot wait to measure the customer experience.
A 2002 Harvard Business Review article stated that after a year, customers who were surveyed regarding satisfaction with a service interaction (with a financial institution) were more than three times...
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